![]() If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason. The specific fee should be based on the express company you choose. If the return is caused by the consumer, the consumer should be responsible for the shipping fee. We will offer you the nearest warehouse address according to the information you provide. Please do not send your purchase back to the manufacturer. ![]() To complete your return, we require a receipt or proof of purchase. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. We accept the return of products. Customers have the right to apply for a return within 30 days after the receipt of the product. Please contact more details about the refund and exchange process. The refund and exchange policies need to know.Ī. For exchanges, only the defective parts will be replaced ī. Failure and damage caused by force majeure, including fire, flood, earthquake, and lightning strikes.ģ. Labels, Serial Numbers, waterproof tags, false proof marks, etc. Crash or burn caused by non-manufacturing defects, or any damage caused by unauthorized modification, entry of foreign matters ( water, oil, sand, etc.), improper installation or operation No quality issues in themselves were found after the examination from Simpurelife Technical Support į. Legal proof of purchase, receipt or sales order is unable to provide, or has been forged or tampered with Į. All original accessories are incomplete in the product for refund or exchange, attachments, accessories, specification, and packaging, or appearance damage caused by human cause.ĭ. The request for refund or exchange is made after 7 working days (the actual date may vary according to local laws and regulations) of purchasing day Ĭ. ![]() The damage sustained in transit of the product is not immediately reported ī. What is not covered by these refund and exchange policies?Ī. The actual products are not matched with the original descriptions Ģ. Product has been damaged in transit, which was found when being unpacked and checked in the presence of the couriers Ĭ. If you’ve done all of this and you still have not received your refund, please contact us at What is covered by these refund and exchange policies?ī. ![]() There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. SimPure guarantees that conform to the following conditions, refund and exchange can be requested within 30 days (the actual date may vary according to local laws and regulations) of the purchasing date (subject to the actual date the product was received). The policy described below applies to products purchased directly from . Please keep your original proof of purchase, receipt, or sales order to exercise these policies. ![]()
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